Terms of service

The deal

You install the EscapeHatchsnippet on your Shopify store. We detect Instagram's in-app browser, reopen your store in Safari before checkout loads, and run an A/B test so you can prove the lift on your own traffic. In exchange, you pay your monthly plan (or nothing if you're on the free tier).

Acceptable use

• One Shopify domain per merchant account on Free; unlimited on Scale.
• Don't use EscapeHatch to redirect traffic away from a store you don't own.
• Don't use EscapeHatch for malware, phishing, gambling, regulated substances without proper licenses, or any content that violates Meta's commerce policies.
• Don't reverse-engineer the snippet to circumvent our pricing tiers.

Uptime

The snippet is edge-cached and runs entirely client-side, so an outage on our origin doesn't break your store. Best-effort target for the dashboard and event ingest is 99.9% monthly. Scale customers get an SLA in writing.

Refunds

Cancel anytime; we don't prorate. If our service is materially broken for more than 7 consecutive days in a billing month, email us and we'll refund that month in full.

Liability

EscapeHatchis provided "as is." Our maximum liability for any claim is the amount you paid us in the prior 12 months. We're not responsible for downstream consequences (a Meta ban, a Shopify policy violation, etc.) — you remain responsible for your own store's compliance.

Changes

We'll email customers at least 14 days before any material change to these terms. If you don't like the change, cancel — we'll prorate-refund the unused portion.

Contact

Terms questions: hi@getescapehatch.com.